Privacy Policy

Information we collect

Vibeportal collects information submitted through website forms, including name, email address, phone number, preferred vehicle class, service type, preferred date and request details.
Request details may include pickup point, destination, passenger count, luggage notes, driver preference, charging-related notes, timing requirements and corporate travel information.
If a visitor contacts us by email or phone, we may collect information provided during that communication to continue the rental, driver hire or transfer request.
For operational preparation, we may later request additional details needed to review availability, plan a driver route or prepare vehicle handover.
We may collect basic technical information such as browser type, device category, page interaction, cookie preference and form validation status.
Visitors should avoid sending unnecessary sensitive personal information through open form fields.

Submitted information is used to respond to electric car rental, long-term rental, driver hire, transfer, corporate mobility and VIP service requests.
Vehicle class and route details help us understand whether an economy EV, business EV, premium EV, electric SUV or electric minivan may be suitable.
Driver preference and schedule notes help us prepare hourly driver service, route-based support, transfer handling or chauffeur-led city movement.
Contact details are used to clarify timing, pickup location, service mode, handover needs, documentation questions and operational updates.
Technical and cookie information may be used to keep the website functional, remember visitor choices and understand which pages support vehicle enquiries.
Information may also be used for internal administration, customer support, safety coordination, request history and service quality review.

Vibeportal does not sell personal information to third parties.
Limited request information may be shared with operational staff, drivers or vehicle support partners only when necessary to prepare or deliver the requested service.
Shared information may include pickup time, pickup point, destination, guest count, luggage notes, vehicle class, driver instructions and transfer requirements.
Corporate service requests may require limited administrative sharing for invoicing, travel coordination or internal approval processes.
Operational partners are expected to use shared details only for the purpose of supporting the requested rental, driver or transfer service.
Information may be disclosed if required by applicable law, official request, safety need, dispute handling or protection of legal rights.

Vibeportal keeps submitted information only for as long as reasonably needed to respond to requests, coordinate services and maintain necessary business records.
Some information may be retained for longer where needed for administration, safety, dispute handling, fraud prevention, accounting records or legal compliance.
Request details that are no longer needed may be deleted, anonymised or stored in a reduced form depending on operational requirements.
Cookie choices may remain in browser storage until they expire, are replaced or are cleared by the visitor.

Reasonable technical and organisational measures are used to reduce the risk of unauthorised access, accidental loss, misuse, alteration or disclosure.
Access to submitted request information is limited to people who need it for communication, vehicle preparation, driver coordination, administration or service support.
No website transmission or storage method is completely risk-free, so visitors should not send unnecessary confidential information through open form fields.
If a visitor believes information was submitted incorrectly or should be changed, Vibeportal can be contacted by email.

You may request access to contact information you previously submitted to Vibeportal.
You may ask us to correct inaccurate contact details, update request information or clarify how your mobility enquiry is being handled.
You may request deletion of submitted contact information where retention is no longer required for legitimate operational, administrative, safety or legal reasons.
You may decline optional cookies through the cookie banner or manage cookies through browser settings.
Privacy questions and correction requests can be sent to vibeportal@company.my.

This Privacy Policy applies from 2026.
Vibeportal may update this policy when website functions, service processes, legal requirements or data handling practices change.
The latest policy text will be posted on this page and will replace earlier versions.
Visitors should review this page before submitting new information if they want to understand the current privacy approach.